Refund

Yes. We never intentionally alter the design of our jewellery. However, some of our campaign and lifestyle images are created or enhanced using AI and professional editing. Lighting, shadows, styling, and colours may appear slightly different depending on your screen settings and photography effects.

Many of our collections feature natural or organically inspired stones. Since natural stones are unique, slight variations in colour, texture, or pattern are part of their beauty and should not be considered defects.

Our jewellery is crafted using premium-quality fashion jewellery materials with carefully selected f inishes and stones to provide a luxurious appearance while remaining lightweight and comfortable to wear.

With proper care, your jewellery will maintain its beauty for a long time. Avoid water, perfumes, lotions, sweat, and harsh chemicals, and always store it properly after use.

Our jewellery is designed using quality materials and finishes. However, as every individual’s skin sensitivity is different, we cannot guarantee that every product will be suitable for everyone.

Cash on Delivery (COD) is available on selected PIN codes. You can check its availability during checkout.

Orders are usually processed within 1–2 business days and delivered within 4–7 business days, depending on your location. Delivery timelines may vary during festivals, peak seasons, or unforeseen courier delays

Once your order is shipped, you will receive a tracking link via SMS or email so you can monitor your shipment in real time.

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.

We accept returns only if the product is received damaged or broken during transit.

To request a return:

  • Contact us within 48 hours of delivery.
  • Share clear photographs and a complete unboxing video for verification.

    Once your request is verified, our team will assist you with the next steps.

No. Mohanna By Radhe currently does not offer product exchanges.

Unfortunately, no. As every order is carefully packed and quality-checked before dispatch, we do not accept returns for change of mind, personal preference, incorrect orders placed by the customer, or minor colour variations caused by photography, AI-generated visuals, lighting, or screen settings.

If your order arrives damaged or broken, please contact us within 48 hours of delivery by emailing us:
1. Your Order Number. 2. Clear photographs of the damaged product
3. A complete unboxing video


Please send all the above details to our customer support email: support@mohanna.in Our team will review your request and get back to you as soon as possible.

To keep your jewellery looking beautiful for years:

1. Keep away from water and moisture.
2. Avoid contact with perfumes, deodorants, lotions, and other chemicals.
3. Remove your jewellery before bathing, swimming, exercising, or sleeping. 4. Gently wipe it with a soft cloth after every use.
5. Store your jewellery in an airtight plastic pouch, an airtight box, or its original packaging to preserve its shine and help prevent tarnishing.
6. Store each piece separately to avoid scratches and tangling