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Shipping & Delivery Policy

Last Updated: June 26, 2026

Thank you for shopping with us. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Customized or made-to-order jewelry may require additional processing time. The estimated timeline will be communicated during order confirmation.

2. Shipping Coverage

We currently ship across India. International shipping may be available for selected locations. Please contact our customer support before placing an international order.

3. Delivery Timeline

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Promotional offers such as free shipping may be available from time to time and will be displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing the shipment tracking details and courier information.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If delivery cannot be completed due to an incorrect address, recipient unavailability, or other customer-related reasons, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

8. Delayed Delivery

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Natural disasters
  • Extreme weather conditions
  • Public holidays
  • Government restrictions
  • Courier service disruptions

In such cases, we will make every effort to keep you informed of the updated delivery status.

9. Damaged or Missing Packages

If your package arrives damaged, appears tampered with, or has missing items, please contact our customer support within 48 hours of delivery with your order number and supporting photographs. We will investigate the issue and provide an appropriate resolution.

10. Contact Us

For any shipping or delivery-related questions, please contact us:

Email: yourmohanna@gmail.com
Phone: +91-96444 33230

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

We are committed to providing a smooth and reliable shopping experience and appreciate your trust in our services.