Refund & Return Policy – Mohanna By Radhe

Effective Date: May 21, 2026

At Mohanna By Radhe, customer satisfaction is important to us. We aim to provide high-quality jewelry products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return or exchange if:

The product received is damaged, defective, or incorrect.
The request is made within 7 days of delivery.
The product is unused, unworn, and in its original packaging with tags and invoice intact.

Products showing signs of use, damage caused by customers, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

Customized or personalized jewelry
Earrings (for hygiene reasons)
Products purchased during clearance or special sale offers
Gift cards or promotional items

3. Refund Process

Once your returned product is received and inspected:

Approved refunds will be processed within 5–10 business days.
Refunds will be credited to the original payment method used during purchase.
Shipping charges (if applicable) are generally non-refundable unless the issue is from our side.

4. Exchange Policy

Customers may request an exchange for:

Size issues (if applicable)
Damaged or incorrect items
Manufacturing defects

Exchange requests are subject to product availability.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product:

Contact us within 48 hours of delivery.
Share clear photos/videos of the product and packaging for verification.

After verification, we will arrange a replacement, exchange, or refund.

6. Return Shipping

In case of damaged, defective, or incorrect products, return shipping may be covered by Mohanna By Radhe.
For other return reasons, customers may need to bear return shipping charges.

7. Cancellation Policy

Orders can be canceled before dispatch.
Once the order is shipped, cancellation requests may not be accepted.

8. Refund Delays

If you haven’t received your refund yet:

Please check your bank account or payment source again.
Contact your bank/payment provider as processing times may vary.
If the issue still persists, contact us directly.

9. Contact Us

For returns, refunds, or support queries, contact:

Mohanna By Radhe
Email: support@mohannabyradhe.com
Phone: +91-XXXXXXXXXX